This policy explains what information Need That Cleaned? Property Services collects through this website, how we use it, and the choices you have. It applies to quote requests, property inquiries, and email or phone contact started from this site.

Information we collect

When you submit a quote request or property inquiry, we collect the details you provide: your name, email, phone number, property address and details, service preferences, scheduling notes, and any photos you choose to upload. We also record the date of the submission and the page it came from.

How we use it

We use your information to review the requested scope, prepare a quote, schedule service, send confirmations, and answer questions about your request. We may contact you by email, phone, or text about a request you started. We do not sell or rent your information, and we do not use it for unrelated marketing.

Service providers

We rely on a small number of vendors to run the site — hosting, a private database and file storage for submissions, and an email delivery service for confirmations and notifications. They may only process your information to provide those services to us.

Storage, access, and retention

Submissions are stored in a private database and uploaded photos are kept in private file storage that is not publicly browsable. Access is limited to the people who prepare quotes and schedule work. We keep quote records for as long as needed to serve you and to meet our business and tax obligations, then delete or anonymize them.

Payment information

We do not collect credit card or bank information through this website. Payment for confirmed service is handled separately.

Children

This site is intended for adults arranging property services and is not directed to children under 13.

Your choices

You can ask us to correct or delete the information tied to your request, or ask us to stop contacting you, at any time. Email contact@needthatcleaned.com or call (617) 602-5223. We respond to requests within a reasonable time.

Changes to this policy

If we update how we handle information, we'll revise this page and change the date above.