FAQ
Questions about cleaning, quotes, and scheduling
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Houses, apartments and condos, short-term rentals, rental units between residents, and smaller commercial spaces such as offices and shared common areas.
Both. You can book a single cleaning or set a recurring schedule that fits how the property is used.
Send a quote request with the property details. We review the scope and contact you with pricing, availability, and next steps.
Yes. Tell us your checkout and check-in times, where linens and supplies are kept, and how we access the unit.
Yes. We handle move-outs, unit turnovers, rental-ready preparation, and recurring common-area cleaning.
No. Submitting a quote request does not confirm an appointment. Your service is confirmed after the scope, price, and schedule are approved.
We currently serve Waltham, Newton, Weston, Wellesley, Brookline, Lexington, and Concord. Include your ZIP code with a quote request and we'll confirm availability.
No. Many clients leave access instructions instead. Tell us how you'd like us to enter and secure the property.
Clear personal items from the surfaces you want cleaned, secure pets, and share parking or access notes so nothing slows the visit down.
Yes, we bring our own supplies. If you'd prefer we use specific products you keep on site, note it in your request.
Add-ons can be requested with your quote. They're subject to availability and confirmed in your quote before work begins.
Pricing follows the scope we agree on. If the property needs more work than described, we tell you before starting rather than adjusting the bill afterwards.
Email contact@needthatcleaned.com as early as you can and we'll rework the schedule.
Still have questions about your property?
Share a few details and we'll help you take the next step.